Customer Service Excellence: How to Win and Keep Customers

Providing customer service excellence is what will keep your customers coming back.

Customer service excellence will give your organisation the competitive advantage needed to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This customer service training seminar will give your staff the skills they need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

How They Will Benefit

• Deliver better, faster service and increase customer satisfaction
• Learn how to gain repeat business
• Know what customers expect
• Increase their credibility with customers—and their value to the organization
• Manage stressful situations more effectively
• Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem

What We Will Cover

• The benefits of excellent service
• Focusing on customer service success
• How customer service creates revenue
• Why customer satisfaction is based on perceptions
• Focusing on customers’ top two expectations to save time and reduce stress
• Managing customer expectations by personality style
• Dealing with difficult customers
• Responding effectively to specific customer behaviors

Learning Objectives

• Deliver Better, Faster Service
• Increase Customer Satisfaction
• Gain Repeat Business
• Increase Your Credibility with Customers—and Your Value to Your Organization
• Better Manage Stressful Situations